Support

We answer every message. Every interaction should leave you feeling respected, even when something went wrong.

Common questions

• Where is my data? On your device, and in your own iCloud if you subscribe to Success+. We can't see it, ever.
• New phone? Install the app and sign into the same iCloud account; your page's text returns. (Your vision photo stays on the original device by design. Re-add it once.)
• Manage or cancel a subscription: iPhone Settings → your name → Subscriptions → Success Focused. Cancelling during a free trial means you pay nothing.
• Refunds: Apple handles all payments. Request a refund at reportaproblem.apple.com. If you're stuck, email us and we'll help.
• What does sharing send? Exactly the sections you select, nothing more, as a private link. You see a preview before anything is created, and nothing about the people on your page is ever included unless you deliberately choose it. Your recordings stay on your device unless you intentionally include one, and the app always asks separately first.
• How do I turn off something I shared? Settings (the bell) → Shared Pages → Turn off. The link stops working and the stored copy, including any image or recording, is deleted. It can't recall anything a recipient already saved.
• Restore purchases: in the app, open the bell icon → Upgrade to Success+ → Restore Purchases.
• Notifications not arriving? iPhone Settings → Notifications → Success Focused → Allow Notifications; then in the app, bell icon → Nudges on.
• What is the Success Guide? An optional guided conversation that helps you write your vision and affirmation in your own words. Part of Success+.
• What happens to my words in the Guide? They are processed in the cloud (by Claude, made by Anthropic) to generate the conversation, then forgotten. We store nothing on servers, and your words never train AI. Full details in our privacy policy.
• Delete what the Guide knows: in the app, bell icon → The Guide → Delete everything the Guide knows.